At sleepingaid.online, we strive to provide our customers with high-quality products and excellent service. Please read our Refund Policy carefully to understand your rights and options regarding returns and refunds.

1. Eligibility for Refunds

  • Refunds are only available for unopened and unused products purchased directly from sleepingaid.online.

  • To be eligible for a refund, your request must be made within 14 days of receiving your order.

  • Products must be returned in their original packaging, sealed, and undamaged.

  • Used, opened, or tampered items are not eligible for refunds due to health, safety, and hygiene reasons.

2. How to Request a Refund

  • To request a refund, contact our customer support team through our website or email us at the address provided in our Contact section.

  • Please include your order number, the reason for your request, and any relevant photos.

  • Our team will review your request and provide instructions for returning eligible items.

3. Return Shipping

  • Customers are responsible for the cost of return shipping unless the product was received damaged or was incorrect due to our error.

  • We recommend using a trackable shipping method, as sleepingaid.online cannot be held responsible for items lost during the return transit.

4. Refund Processing

  • Once we receive and inspect your returned item(s), we will notify you regarding the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 7–10 business days.

  • Shipping charges (if any) are non-refundable, except in the case of our error.

5. Damaged or Incorrect Products

  • If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with your order number and clear images of the products.

  • We will arrange for a replacement or provide a full refund, including return shipping costs, as necessary.

6. Non-Refundable Items

  • Gift cards, downloadable products, and items marked as “final sale” are not eligible for returns or refunds.

  • Prescription medications or products cannot be returned or refunded in accordance with health and safety regulations.

7. Contact Us

If you have questions about our Refund Policy or need further assistance, please contact our customer service team through the contact section on sleepingaid.online.